On Arrival 

For each and every session we will require you to check your child into conference. Check in opens 30 mins prior to the start of each session.
Simply scan the session-specific QR code displayed at the venue, and proceed to the kids check in desk where you will collect a printed name tag for your child and opportunity to label any personal items that may require identification. You will not receive a parent tag, this will be available on your phone with check in for the pick-up process. 

For younger children, we will collect water bottles and clearly labelled snacks at this point for distribution at appropriate times. 

We will then direct you to the correct room for your child. There are designated spaces for bags at the room. Say goodbye and go get yourself a great seat in the auditorium! 

Toileting

For independent children, we have designated children-only toilets located within our kids church area. 

We do not change nappies. If your child requires a nappy change, we will send you a text message to attend to your child’s needs. Change facilities are available in the disabled toilet located opposite the entrance to Kids Church.

Pick-up

Pick up at Kids Encounter will be coordinated from the Kids Foyer for ages 1year-grade 2 and through the doors of the chapel for older primary age (grades 3-6). We ask that if you have children in multiple age groups, please pick up younger children first.
Don’t forget to bring your phone to show your check-out screen to our team. 

We will still be able to check your child in and will provide you with a parent-pick up sticker for the end of the session. It is, however, our preference that you do have a phone so that we can contact you should your child need you at any time during the conference. 

In general, no. iSEE Kids Encounter is designed so that kids can be looked after and have an incredible age-based conference experience while their parents are free to enjoy all that Encounter Conference.

We do expect that some children may become a little upset, especially if they are new to this location. We have a brilliant team of iSEE Kids Church members that are used to bringing particular care in these situations. Rest assured that we will contact you if they are unable to settle.

Kids Encounter is for all children. We have a number of activities for kids that may need some extra support. Please let us know if there are specific things that you would like us to know about your child. We want them to have the best time. 

If there are personal items that are beneficial for them (headphones, special toys etc) please bring them with you, clearly labelled. 

Please inform us of any allergies or relevant medical conditions - this is part of the registration process. iSEE Kids is a nut-free facility. 

You are welcome to come to attend to your child if they require the administration of medication.